More government bodies listen to views online

The aim is to start taking public sentiment into account in policy-making
Alicia Wong, Today Online 4 Nov 09;

IN A move that seems to give more attention to online voices, some government bodies are experimenting with what has become a growing practice among private companies - monitoring online chatter and applying appropriate feedback to policy-making.

From as early as June, ministries and agencies have been seeking social media intelligence services, as tenders on the official e-procurement portal, Gebiz, show.

The latest are the Ministry of Community Development, Youth and Sports (MCYS) and Ministry of Manpower (MOM), which put up tenders for a three-month trial to monitor online sentiment in various areas related to their ministries last month.